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How to Best Serve Taxpayers

Tax season is upon us and the IRS estimates 250 million tax returns will be filed in 2018. Tax filers can generally be broken into two groups: those who use a digital tax service to efile on their own and those who enlist the help of a tax professional.

Thousands of tax service locations pop-up in the months preceding April 15th. HR Block, for example, opened 10,000 locations nationwide for the 2018 tax season. The locations were strategically selected and placed within five miles of 95% of Americans. Jackson Hewitt partnered with Wal-Mart to open 3,000 in-store locations offering free and low-cost tax services.

However, a substantial number of individuals e-file their taxes without the assistance of a tax professional. In 2017, 51.8 million taxpayers prepared and efiled their federal tax returns themselves.

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